Privacy policy

LAST UPDATED: August 19, 2026

desyner ("we", "us", "our") operates the website desyner.store (the "Store") and is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Store or make a purchase.

desyner is operated by Marie Hélène BAYO, Sole Proprietorship, located at 26 Rue du Port à Belleau, Briare, 45250, France. For the purposes of the General Data Protection Regulation (GDPR) (EU) 2016/679, we are the Data Controller.

1. Information We Collect

1.1 Personal Information You Provide
- Contact Information: Name, email address, phone number, and billing/shipping address (for tax and invoicing purposes).
- Payment Information: Payment method details (processed securely by our third-party payment processors; we do not store full payment card numbers).
- Order Information: Products purchased, order date, and transaction history.
- Account Information: If you create an account, your username and password (hashed and stored securely).
- Communications: Any correspondence you send to us via email or through our contact forms.

1.2 Information Automatically Collected
- Device and Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and other analytics data.
- Cookies and Tracking Technologies: We use cookies to enhance your experience, analyze traffic, and personalize content. You can control cookie preferences in your browser settings.

2. How We Use Your Information

We use your personal information for the following purposes:
- To process and fulfill your orders, including sending order confirmations, digital download links, and invoices.
- To provide customer support and respond to your inquiries.
- To improve our Store, products, and services through analytics and user feedback.
- To send you marketing communications (only with your explicit consent, which you may withdraw at any time).
- To comply with legal obligations, including tax reporting and fraud prevention.
- To enforce our Terms of Service and protect the rights, property, or safety of desyner, our customers, or others.

3. Legal Basis for Processing (GDPR)

For individuals in the EU, EEA, or UK, we process your personal data on the following legal bases:
- Contractual Necessity: To fulfill your orders and provide the products you have purchased.
- Legitimate Interests: To improve our services, prevent fraud, and communicate with you about your orders.
- Consent: For marketing communications, which you can opt out of at any time.
- Legal Obligation: To comply with tax, accounting, and other legal requirements.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law (e.g., for tax or accounting purposes). Typically, we retain order records for 7 years to comply with French tax and accounting obligations.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with the following categories of service providers:
- Payment Processors: To process payments securely (e.g., Shopify Payments, Stripe, PayPal).
- Hosting and Platform Providers: Shopify Inc. (our ecommerce platform) and other hosting services.
- Email and Communication Services: To send order confirmations and marketing emails (only with your consent).
- Analytics Providers: To understand how customers interact with our Store.
- Legal and Regulatory Authorities: When required by law or to protect our legal rights.

All third-party service providers are contractually obligated to protect your data and process it only in accordance with our instructions.

6. International Data Transfers

As we operate from France and use service providers located in various countries (including the United States and Canada), your personal information may be transferred to and processed in countries outside the EU/EEA. When we transfer data to countries that do not have an adequacy decision from the European Commission, we rely on appropriate safeguards, such as Standard Contractual Clauses (SCCs) approved by the European Commission.

7. Your Rights (GDPR)

If you are located in the EU, EEA, or UK, you have the following rights under the GDPR:
- Right to Access: You have the right to request a copy of the personal data we hold about you.
- Right to Rectification: You have the right to request that we correct any inaccurate or incomplete data.
- Right to Erasure ("Right to be Forgotten"): You have the right to request that we delete your personal data, subject to certain legal exceptions.
- Right to Restriction of Processing: You have the right to request that we restrict the processing of your data in certain circumstances.
- Right to Data Portability: You have the right to request that we transfer your data to another controller in a structured, commonly used, and machine-readable format.
- Right to Object: You have the right to object to the processing of your data for direct marketing purposes or based on legitimate interests.
- Right to Withdraw Consent: Where we rely on your consent, you have the right to withdraw it at any time.
- Right to Lodge a Complaint: You have the right to lodge a complaint with your local data protection authority (in France: CNIL — Commission Nationale de l'Informatique et des Libertés).

To exercise any of these rights, please contact us at support@desyner.store. We will respond to your request within 30 days.

8. Cookies and Tracking

We use cookies to improve your browsing experience, analyze traffic, and personalize content. You can manage your cookie preferences through your browser settings. For more information, please see our Cookie Policy (available on our Store).

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encryption, secure servers, access controls, and regular security reviews.

10. Children's Privacy

Our Store is not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any material changes by posting the updated policy on this page and updating the "LAST UPDATED" date.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

desyner
Marie Hélène BAYO
26 Rue du Port à Belleau
Briare, 45250
France
Email: support@desyner.store
Phone: +33 6 74 83 72 74