Shipping policy
LAST UPDATED: August 19, 2026
desyner ("we", "us", "our") sells digital products and templates exclusively. No physical goods are shipped, and no shipping, packaging, courier, or tracking services are involved in any transaction. This policy replaces a traditional shipping policy and explains how you receive your purchased digital content.
desyner is operated by Marie Hélène BAYO, Sole Proprietorship, located at 26 Rue du Port à Belleau, Briare, 45250, France.
1. Digital Delivery — How It Works
All Products sold on desyner.store are delivered electronically. No physical items are sent to you by mail, courier, or any other shipping method.
Upon successful payment, you will receive:
- An order confirmation email from desyner.
- A download link or access link to your purchased templates.
- Instructions on how to use the templates in Canva.
2. Delivery Timeline
Digital products are delivered instantly upon successful payment confirmation. The download links are sent to the email address you provided during checkout. Delivery is considered complete at the time the email containing the download links is sent.
In rare cases where there is a technical delay (e.g., payment processing issues or system maintenance), delivery may take up to 1 hour. If you have not received your download links within 1 hour of purchase, please contact us at support@desyner.store.
3. Re-Downloads
We understand that you may lose your downloaded files. If you need to re-download a Product you have purchased, please contact us at support@desyner.store with your order number. We will provide you with a new download link.
Re-download links are available for a period of 30 days from the date of purchase. After 30 days, re-downloads are provided at our discretion.
4. Email Delivery — Important Notes
- Please ensure that the email address you provide at checkout is correct.
- Add support@desyner.store to your email contacts to prevent our emails from going to your spam folder.
- If you do not receive your download links, check your spam or junk folder before contacting us.
5. No Physical Shipping
As all Products are digital, there is no shipping address required. We do not ship any physical items, and we do not use any shipping carriers, couriers, or delivery services. There are no shipping costs, tracking numbers, or delivery signatures.
6. Lost or Undelivered Emails
If you do not receive your download links within 1 hour of purchase, please:
1. Check your spam or junk folder.
2. Verify that the email address you provided is correct.
3. Contact us at support@desyner.store with your order number.
We will resend your download links to the correct email address promptly.
7. Technical Support
If you experience any difficulty downloading or accessing your purchased templates, please contact us at support@desyner.store. We will assist you in accessing your Products.
8. Contact Information
If you have any questions about this Digital Delivery Policy, please contact us at:
desyner
Marie Hélène BAYO
26 Rue du Port à Belleau
Briare, 45250
France
Email: support@desyner.store
Phone: +33 6 74 83 72 74